Pandemic means that insurance reform is more urgent than ever

By 30th March 2020 Coronavirus, News

Mactavish’s CEO Bruce Hepburn explains why the industry should seize the opportunity to rebuild itself around the needs of policyholders:

“When we explain to a worried policyholder that the extension they bought specifically for circumstances such as these explicitly excludes ‘new diseases’, we lose the trust of that client for life. After all, aren’t we supposed to be the experts on the one-in-one-hundred-year event?”

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